Productivity integration

Jira + Conversion

Sync issues and let agents resolve tickets without manual handoffs.

How Conversion works with Jira

Conversion connects to Jira through its AI agents, which take in Jira issues and resolve the tickets without a manual handoff. Marketing ops requests that run through Jira, from a new form or nurture to a question about why a contact never received an email, go to an agent that works them directly in your Conversion workspace with only the access you grant it.

What you can do

Root cause for email issues

For a ticket asking why a contact didn't get an email, the agent cross-references subscription status, communication limits, recipient lists, event history, and workflow runs to explain what happened.

Scoped like a service account

Each agent has its own permissions, separate from any user's, the same way an API key does. Tools and data access are enforced separately, so a tool the agent may use still can't reach data it wasn't granted.

FAQ

Jira integration FAQ

Does Conversion integrate with Jira?

Yes. Conversion connects to Jira through its AI agents, which take in Jira issues and resolve the tickets without a manual handoff. Marketing ops requests that run through Jira, from a new form or nurture to a question about why a contact never received an email, go to an agent that works them directly in your Conversion workspace with only the access you grant it.

Can an agent change a live workflow from a Jira ticket?

No. Workflows can't be edited in place, so to change one the agent creates a new, inactive workflow for your team to review and switch to. Riskier actions, such as deleting records, can be set to require a person's approval or turned off for the agent entirely.

Which Jira tickets are a good fit for an agent?

Repeated requests with a clear shape that someone on your team handles by hand today, such as delivery questions, email QA, audience builds, and campaign setup. A one-off question is better asked in a Conversion AI chat. Once the same kind of ticket keeps coming back, it belongs to an agent.

Integrations